Refund and Returns Policy

/// Returns & Exchanges

We want you to be completely satisfied with your OTKATY products. Our 60-day return policy allows you to return items for any reason within 60 days of receiving your order.

Items must be in their original condition — in original packaging, with all accessories, and including a photo of the item for verification.

Items that were damaged or misused by the customer are not eligible for return or refund.

/// Return Transit Time

Once your return is approved, please ship the item back within 3–7 business days using a trackable shipping method. This ensures we can process your refund or exchange quickly.

/// How to Request a Return or Exchange

To initiate a return or exchange, email us at customer-support@otkaty.com with your order number, a description of the issue, and a photo of the item. Our team will guide you through the process.

/// Refund Processing

Once we receive and approve your returned item, refunds will be issued to your original payment method within 5 business days. You will receive an email confirmation when the refund is processed.

/// Lost or Damaged Shipments

If your item is lost in transit or damaged during shipping, we will either resend a replacement or issue a full refund at your request.

/// Contact Us

If you have any questions about our Returns, Exchanges & Refunds Policy, please contact us: