SUPPORT / KNOWLEDGE BASE

Frequently Asked Questions

Clear answers about OTKATY furniture, orders, delivery, returns, refunds, and support.

14 answers
01What does OTKATY sell?

OTKATY creates premium furniture for modern workspaces, with a current collection focused on an electric height-adjustable standing desk and an ergonomic mesh office chair. The collection is designed for work, gaming, study, and creative use.

Explore the collection
02What features does the standing desk have?

The OTKATY Electric Height Adjustable Standing Desk is presented with electric height adjustment, memory presets, a stable steel frame, and integrated cable management. See the product page for the current specification and availability.

View the standing desk
03What features does the ergonomic chair have?

The OTKATY Ergonomic Mesh Office Chair is presented with a breathable mesh back, adjustable headrest and lumbar support, flip-up armrests, a high-elastic cushion, and a 90–135° recline. The website lists a 330 lb capacity and a suggested user height range of 5'0" to 6'0".

View the ergonomic chair
04Where does OTKATY ship?

We currently ship exclusively to the United Kingdom and the United States. We do not currently advertise shipping to other countries, so please do not place an order from an unsupported destination.

Read the Shipping Policy
05Is standard shipping free?

Yes. We offer free standard shipping on all eligible orders shipped to the United Kingdom and the United States.

06How long does order processing take?

Orders are processed within 0–2 business days before being handed to the shipping carrier. Our daily cut-off time is 14:00 GMT. Orders placed by 14:00 GMT on a business day may begin processing that same day. Orders placed after the cut-off, or on weekends and holidays, begin processing on the next business day.

07How long does delivery take?

Estimated delivery is 3–5 business days after dispatch for the United Kingdom and 4–7 business days after dispatch for the United States. These are estimates and may vary because of carrier delays or circumstances outside our control.

08How will I know when my order ships?

We send a shipping confirmation email when your order has been handed to the carrier. It may take up to 2 days for that email to arrive, so please check your spam or promotions folder. If you still cannot find it, contact us with your order details.

09What is the return policy?

Our return window is 60 days from delivery. Items must be in their original condition, with the original packaging and all accessories, and a photo is required for verification. Items damaged or misused by the customer are not eligible for return or refund.

Read Returns & Refunds
10How do I request a return or exchange?

Email customer-support@otkaty.com with your order number, a description of the issue, and a photo of the item. We will guide you through the next steps.

11How quickly should I send an approved return?

Once your return is approved, please send the item back within 3–7 business days using a trackable shipping method. This helps us process your refund or exchange efficiently.

12When will my refund be issued?

After we receive and approve your returned item, the refund is issued to the original payment method within 5 business days. We will send an email confirmation when the refund has been processed.

13What if my order is lost or damaged in transit?

If an item is lost in transit or damaged during shipping, contact us and we will either arrange a replacement or issue a full refund at your request.

14How can I contact OTKATY?

Email customer-support@otkaty.com for help with an order, product question, delivery concern, return, or refund. We usually respond within 24 hours.

OTKATY
24–26 Lovers Walk
Dumfries DG1 1LX
United Kingdom

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