Shipping Policy
/// Free Shipping
We offer free standard shipping to the United States.
Please note that business days exclude weekends and holidays.
/// Order Processing
US orders are shipped from within the United States. All orders placed by 12:00 PM CDT are shipped the same day.
/// Track Your Order
When your order is shipped, you will receive a confirmation email containing your tracking number. Click the link in the email to view your shipping status.
You can also track your order directly on our website by entering your order ID:
/// No Shipping Confirmation Email?
It may take up to 2 days for your shipping confirmation email to arrive. If you do not see it, please check your spam folder. If you still haven't received it, contact us through our support page.
/// Order Marked as Delivered but Not Received?
Some carriers may mark a package as delivered before it actually arrives. If 24 hours have passed and you still haven't received your order, please reach out to us for assistance.
/// Other Issues With Your Order?
If you received the wrong items, are missing products, or have any other concerns, contact us at:
> Email: customer-support@otkaty.com/// Returns, Cancellations, and Changes
▹ Returns
We offer a 60-day return policy. You may request a return for any reason within 60 days of receiving your item — even if it's used.
▹ How to Request a Return
To start a return, contact us by email with your order number and the reason for the return.
▹ Refunds
If your return is accepted, you will receive an email notification. Refunds are processed to your original payment method within 5 business days.
▹ Cancellations & Order Changes
You may cancel or modify your order within 2 hours of placing it. After this time, we are unable to cancel, change the items, or redirect your order to another address. Canceled orders are refunded within 3–5 business days.
/// Warranty
Our products come with a 1-year warranty. Contact us anytime if you have questions or concerns about your product.