Shipping Policy
> Last Updated: August 2026
/// Shipping Coverage
We proudly offer shipping exclusively to the United Kingdom and the United States.
UK Orders: Free standard shipping on all orders.
US Orders: Free standard shipping on all orders.
Please note that business days exclude weekends and holidays.
/// Order Processing
Orders are processed within 0–2 business days before being handed to the shipping carrier.
Our daily order cut-off time is 14:00 GMT. Orders placed by 14:00 GMT on a business day may begin processing that same day. Orders placed after the cut-off time, or on weekends and holidays, will begin processing on the next business day.
/// Estimated Delivery Times
UK Standard Delivery: 3–5 business days after dispatch
US Standard Delivery: 4–7 business days after dispatch
These are estimates and may vary due to carrier delays or circumstances outside our control.
/// No Shipping Confirmation Email?
It may take up to 2 days for your shipping confirmation email to arrive. If you do not see it, please check your spam folder. If you still have not received it, contact us through our support page.
/// Order Marked as Delivered but Not Received?
Some carriers may mark a package as delivered before it actually arrives. If 24 hours have passed and you still have not received your order, please reach out to us for assistance.
/// Other Issues With Your Order?
If you received the wrong items, are missing products, or have any other shipping concerns, contact us at:
> Email: customer-support@otkaty.com> Address: 24-26 Lovers Walk, Dumfries DG1 1LX, United Kingdom